At Haqware, we’re committed to providing a smooth and reliable shopping experience. This policy outlines the terms for order cancellations and refunds for eligible purchases made through our website haqware.in.

🚫 Order Cancellations

• Before Shipping:
  Orders can be cancelled within 12 hours of placement if they haven’t been shipped.
• After Shipping:
  Once an order is dispatched, it cannot be cancelled. You may opt for a return or exchange after delivery, subject to our return policy.
• Custom Orders:
  Personalized or custom-made items (e.g., custom toolkits or printed apparel) cannot be cancelled once the order is confirmed.

💸 Refund Policy

• Approved Cancellations:
  If your cancellation request is approved, a full refund will be issued to the original payment method within 5–7 business days.
• Returns:
  Refunds for returned items will be processed after the item has been received and inspected. The product must be unused, undamaged, and returned in its original packaging within 2 days of delivery.
• Damaged or Wrong Items:
  If you receive a damaged or incorrect item, report it within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.
• COD Orders:
  Refunds for Cash on Delivery (COD) orders will be issued via UPI or bank transfer. We’ll request your payment details during the refund process.

⚠️ Exceptions

• No refunds for downloadable software, digital products, or final-sale items.
• Refunds may be denied if the returned product is damaged, used, or missing original components.

📬 Need Assistance?

We’re here to help.
Email us at support@haqware.in for any cancellation or refund-related queries.